Kelly Fortin, a licensed professional counselor, is the founder and clinical director of The Center for Emotional Healing LLC, which she founded in 2017 after over 20 years in social services.
With extensive experience in treating anxiety, depression, trauma and life challenges, she now focuses on leading her team. The center offers telehealth and in-person services across Connecticut, with offices in Burlington, a pediatric space in New Britain, and within the Ellington public school system.
Under Fortin’s leadership, the practice has expanded to 20 therapists and advanced practice nurses, all working together to create an impact on mental health.
What have been your biggest professional accomplishments?
When COVID-19 hit, The Center for Emotional Healing had just a handful of part-time employees. With mental health needs skyrocketing, I focused on keeping my team employed, clients connected and services safe.
As a result, the practice tripled in size in both staff and clients during an incredibly challenging time.
What’s the next big goal you want to accomplish professionally?
My next big goal is to expand our services to offer more outside-the-box options for those who need non-traditional care.
While the stigma around mental health is decreasing, many still need different types of support. I’m committed to growing services that meet the unique needs of every individual.
What’s one of the biggest professional challenges you’ve overcome?
One of my biggest challenges has been managing the complexities of owning a mental health business — navigating insurance hurdles and regulations and ensuring quality care. Overcoming these challenges while staying true to our mission has been crucial to our success.
How are you involved in the community?
I attend networking events in the communities we serve to connect with other providers and share our services. I also collaborate with local businesses to build partnerships.
My goal is to ensure others know they don’t have to navigate challenges alone. We’re here to support and strengthen the communities we serve.
What legacy do you want to leave after your career is over?
I want my legacy to break the stigma around mental health, encourage people to seek help without shame, and promote kindness and connection. My goal is to inspire others to embrace vulnerability and understand the power of human connection in healing and growth.
What are your keys to maintaining business success?
Success comes from treating everyone equally — employees, providers and clients alike. Fostering a culture of respect, collaboration and support empowers our team to thrive and, in turn, drives the success of the business.