Global Medical Virtual Assistants helps medical practices and hospital systems manage the growing administrative workload that pulls staff away from patient care.
Using a scalable virtual staffing model, Medical Virtual Assistants provides support with scheduling, billing, patient communication and back-office tasks. This approach offers a cost-effective way to improve efficiency and enhance the patient experience, while also serving as a reliable solution to the ongoing staffing shortage across health care.
What have been the organization’s major accomplishments in the past year?
This year, we’ve strengthened how we support healthcare practices by investing heavily in security and technology to ensure safe, seamless collaboration with our teams. From advanced HIPAA-compliant systems to upgraded IT infrastructure, we’ve built a foundation that protects patient data while enhancing operational efficiency.
At the same time, we have continued to expand our reach into more medical specialties so that practices receive support tailored to their unique challenges.
Additionally, in August, the company ranked No. 368 on the Inc. 5000 list of the fastest-growing private companies in the U.S.
What are some major challenges the organization had to overcome?
One of the major challenges we have experienced this year as an organization has been the growing adoption of AI in health care.
While these tools promise efficiency, they cannot replace the critical thinking, empathy and reassurance patients expect from human interaction. We’ve focused on balancing innovation with a patient-centered approach that keeps the ‘human touch’ at the forefront.
What’s the organization’s next major goal?
Our next big goal is rolling out more AI-powered workflows to support a hybrid staffing model. By combining smart technology with our trained virtual assistants, we can give customers the best of both worlds — greater efficiency and cost savings without losing the personal, human touch patients expect.