As the chief quality officer and vice president of organizational excellence, Jennifer Farley provides executive leadership to quality, risk, performance improvement, clinical contracts, respiratory and pharmacy operations, emergency preparedness and legal affairs.
Statewide, she represents the long-term, acute-care hospital interests on committees within the Connecticut Hospital Association and the Connecticut Healthcare Coalition for Emergency Preparedness.
Farley’s primary role can be summarized as “complex problem-solver,” taking on improvement projects in a collaborative manner to ensure safe healthcare delivery.
What have been your biggest professional accomplishments over the past year?
I always consider my greatest accomplishments to be those that involve collaboration, problem-solving and efficiency realization.
For me, it’s always about the team. For this reason, I consider some of my biggest professional accomplishments over the last year to include co-development and launch of our inclusivity committee (R.I.S.E. – Respect, Inclusion, Support, Experience), and the department recognition program, Culture of Recognition, where the executive leadership team spotlights departments and individuals within those departments each month with the goal of showing gratitude and getting to know each other as coworkers.
On the operational side, I led the organization through a successful transition in radiology services, providing seamless integration with a new partner.
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In what ways are you involved in the community?
Through my roles on the board of directors with the Community Foundation of Greater New Britain and Community Chest of New Britain and Berlin, I am able to make an impact supporting the work of many nonprofits through grantmaking and community networking.
On the Job
Guiding business principle: You can only control yourself and your response. The rest is influence.
Best way to keep your competitive edge: You must be a continuous learner.
Best business decision: Expanding my education to a Master of Business Administration. This really demonstrated that I was a more versatile leader and capable of working across different settings.
Worst business decision: Any decision where I did not spend more than 50% in planning and stakeholder engagement would miss the mark.
Biggest missed opportunity: I have never missed any opportunity that has presented itself. I say ‘yes’ to every opportunity!
Goal yet to be achieved: I would like to be the CEO of a healthcare organization.
Personal touch in your office: Photos of my children.
Personal side
Place of residence: Portland
Favorite way to relax: Massage (self-care is so important!)
Hobbies: Concerts and festivals
Last vacation: Myrtle Beach
Favorite movie: “The Breakfast Club”
The car you drive: Genesis GV70
Currently reading: “Organizational Storytelling,” by Dr. Linda Ellington
Favorite cause: Eradicating food insecurity
Second choice career: Florist