Middletown, Conn. [November 17, 2025] — Charles IT, a leading Connecticut-based Managed Service Provider known for its people-first approach to cybersecurity and IT support, will host a free live webinar on Wednesday, November 19, from 10:30–11:30 AM EST, focused on helping organizations assess the effectiveness of their current Managed Service Provider (MSP) relationships.

Titled “Are You Getting the Most Out of Your MSP?,” the webinar comes at a critical time of year, as businesses finalize budgets, evaluate vendor performance, and plan strategic investments for 2026. Many organizations rely on MSPs to deliver responsive support, strong security, and meaningful ROI, but struggle to determine whether they’re truly getting the value they expect.

The event will feature Sal Marino, Head of Strategic Partnerships at Charles IT and host of the One Pour Problems podcast, alongside Ivan Mladenovic, a former MSP owner. Together, they will provide practical insights from both the client and provider perspective, giving attendees a clear understanding of what a healthy, high-performing MSP partnership looks like.

“Did you know that most MSP agreements automatically renew every year unless you give the proper notice? We are going to blow the lid off of making sure that you get the most out of your MSP relationship,” said Marino.

“We’re not just going to talk about auto renewals. We’re going to talk about the service department and make sure that your MSP is responsibly getting back to your support request. We’ll talk about the projects team, about purchasing product from your MSP, every single part of the process and the relationship,” added Mladenovic.

During the session, Marino and Mladenovic will discuss current trends in MSP service delivery, what businesses should expect in terms of responsiveness and strategic guidance, and how to approach contract negotiations with transparency and confidence.

They will also outline common warning signs that an MSP may be underperforming, along with the steps organizations can take to address gaps or strengthen their partnership.

The speakers will additionally offer forward-looking guidance on 2026 IT planning, including budgeting considerations, operational priorities, and risk management strategies businesses should have on their radar.