Expansion-minded Xerox Corp. of Norwalk has landed on Italy’s shores with an acquisition of the call center and business process services assets of Innova Consulting.
Xerox’s Dallas-based ACS unit spearheaded the acquisition for undisclosed terms.
However, the deal puts ACS in line to service Zurich Connect, the direct-to-consumer and online insurance brand of Zurich, as part of a five-year, $32 million outsourcing agreement.
The acquisition also gives ACS its first operations facility in Italy with a 180-person call center in the city of Cagliari on the island of Sardinia.
The transaction accelerates ACS’ ability to offer its customer care services, such as inbound call center support, help desk services and back office processing capabilities to clients seeking these services in the region, the company said.
ACS handles more than 1.5 million contact center interactions daily in 150 customer care centers in more than 20 different languages.
