Utilities launch mobile app for customers

Three area utility companies, including United Illuminating, Southern Connecticut Gas and Connecticut Natural Gas, have released a mobile app for Apple and Android devices.

The new app makes it easier for customers to access their account information, make payments and report outages, according to the companies.

The utilities’ parent company, Avangrid Inc. of Orange, spent more than a year developing the new app, which is free.

To download it, customers should search for “Avangrid,” on their device’s app store, then select the desired utility. Users must have a valid company account.

ADVERTISEMENT

Vicky Kelsall, vice president of customer service for Avangrid, said the new app will allow customers to have “more efficient communication with the company, any time and from anywhere.”

“The launch of this product demonstrates our strong commitment to customer service, and in today’s busy world provides customers with a way to quickly complete many of their day-to-day transactions,” Kelsall said in an announcement.