Property-casualty insurer Travelers Cos. has turned to new 3D technology to assess property damage.
The New York-based insurer, which has a major presence in downtown Hartford, said Monday it started piloting a new technology platform from HOVER in Nov. 2018, and has since conducted more than 50,000 inspections for its personal and business insurance customers.
Travelers says the HOVER platform allows its claims agents to turn smartphone photos of a property into a three-dimensional model to gain certain measurements of a building’s exterior, siding and windows.
The technology, Travelers officials say, helps inspectors avoid potentially dangerous inspection practices, such as climbing ladders, and also allows policyholders to submit their information without scheduling an on-site inspection.
“Our focus is always on getting our customers’ lives back to normal as quickly as possible after a loss, and we’re continuously looking for new ways to enhance their experience with us,” said Nick Seminara, Travelers’ executive vice president of claim services.
Travelers has also made other recent digital enhancements to support its claim process.
The insurer says it’s been using more than 700 drones certified by the Federal Aviation Administration (FAA) to assess property damage and expediet inspections, payments and repairs for its customers. The investment has made Travelers one of the largest commercial drone users in the U.S., it said.
