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🔒Shadow work that saves and wastes time and money

Shadow Work — The Unpaid, Unseen Jobs that Fill Your Day by Craig Lambert (Counterpoint Press, $16.95).Soaring personnel costs and new technology have shifted jobs from employees to customers. In the not-to-distant past, making travel arrangements involved calling an airline’s reservation customer service rep. Now, you make them online because you’ll have to pay extra […]

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