🔒Keys that separate ‘superbosses’ from ‘good’ ones

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“Superbosses — How Exceptional Leaders Master the Flow of Talent” by Sydney Finkelstein (Portfolio/Penguin, $27.95).

What's the difference between a good boss and a superboss? Outlook. Good bosses see themselves as professional managers. While they do the management basics well, sometime along their path best practices rather than entrepreneurial curiosity and intuition shape their actions. Superbosses, on the other hand, do the management basics well, but view best practices as managing by looking at the rearview mirror. Why? Focusing on what worked “codifies the past and reduces openness to new ways of doing things.”

When it comes to creating opportunities for subordinates, they both have the goal of creating a well-rounded, organizationally experienced individual, but their approaches differ. Good bosses follow the lock-step, career ladder approach, which slots employees into various positions over time. Sounds logical. But locking all employees into a specific track doesn't take into account the differences in the individuals. It also makes coaching them more difficult because one size does not fit all.

Superbosses personalize opportunities based upon their knowledge of the subordinate. They share “the workplace experience with their employees” by managing-by-walking-around. By taking this getting-to-know-you approach, they are able to designate assignments that will constantly challenge the individual. Moving to other positions depends on the individual's ability to meet the challenge.

Their knowledge of the individual “establishes a kind of insider sensibility for protégés,” which maximizes their talent.

Superbosses build teams differently, too. While collaboration remains the team's foundation, superbosses also encourage and value competitiveness within the team. Why? They see collaboration and competitiveness as allies of productivity. While collaboration starts the team on the same page, internal competition allows the team to creatively write new pages that define and refine innovative solutions.

Finkelstein's numerous examples of superbosses and their subordinates in various industries show that there's a huge difference between managing talent and growing talent.

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“Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life” by Mark Goulston (AMACOM, $24.95).

You've met the bully, the manipulator, the victim, the know-it-all, the backstabber, the whiner, the gossiper, etc. Dealing with these personalities can drive you crazy — unless you employ Goulston's methods for dealing with them. Here are a few:

1. “Keep your own crazy at bay when you're under attack.” Becoming defensive only adds fuel to their fire. They win; you lose. Pause before you respond. This frames your awareness of the situation and calms your emotions. By maintaining your poise, you disarm the crazy — yours and theirs.

2. “The belly roll.” Don't attempt to take charge of the conversation. Instead, rollover and let the irrational person lead the conversation. Sounds counterintuitive; it's not. “Increasing the person's power lessens his need to act out.” If the person sees you as non-threatening, the attack stops and real conversation starts.

3. “Time travel.” You can't change their past or yours. The future beckons. Simply asking “What do you want me to do or not do?” starts a conversation. As it progresses, weave your expectation for her/him into it.

4. “The fishbowl.” The eyes are the window to the soul. Look the person in the eye and don't speak. He/she will eventually return eye contact. Maintain that contact. When you see signs that the person wants to listen, restart the conversation.

5. The “Butter up” works well with know-it-alls. Identify the areas where the person excels and play to them. Guide the conversation to how the person could grow those skills. By seeing you as a mentor, the person may be open to taking your advice.

The Bottom Line: Learn to manage the crazies in your life, or they'll manage you.

Jim Pawlak is a nationally syndicated book reviewer.

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