ConnectiCare: Working together for improved outcomes

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The business of Connecticut is the business of ConnectiCare. Founded more than 35 years ago by a group of local doctors, ConnectiCare’s mission is to help build healthier futures for the state’s business community and its residents.

“We are committed to Connecticut. This is our home,” says Eric Galvin, president of ConnectiCare. “Our headquarters is in Farmington. Our employees live here, work here and use the same hospitals and doctors that our members visit. Our clients know that and appreciate the extra insight those relationships bring to the service we provide.”

Improving outcomes with the leading health care providers

ConnectiCare knows the health care landscape of Connecticut – and actively works to improve it through partnerships with many of the state’s premier health care providers. President Eric Galvin co-chairs Connecticut Health Council’s Value-Based Relationships work group. This group explores ways to improve provider-payer collaboration for better health at lower costs.

ConnectiCare has established value-based relationships with 14 large primary care practices throughout the state. Those practices have committed to collaborative patient monitoring and management. As a result, members use preventive care at higher rates and health care resources more wisely. 

Prescriptions play a large role in keeping people healthy – and managing costs. ConnectiCare pharmacy programs include:

Identifying members who are not taking medicines as directed for chronic conditions and helping them with ways to improve their medical adherence;

A multi-pronged effort to reduce opioid abuse and addiction by engaging doctors, pharmacists and patients themselves; and

Drug lists that promote use of preventive and maintenance medications through pricing and 90-day supply programs.

Access is important to members. ConnectiCare members can visit every hospital in the state. Employers can also select plans with national and regional networks to serve a workforce that is geographically diverse. 

Customer service recognized for excellence

ConnectiCare is well known for its high-quality customer service. It was the first (and so far only) health carrier in the state to open service-and-sales centers. ConnectiCare centers are now in five locations: Bridgeport, Farmington, Manchester, Newington and Waterbury. 

Local presence is important: members can make appointments or walk into a center for answers to their questions about medical and pharmacy coverage, claims, bills or how to find in-network doctors and hospitals. 

Throughout the year, ConnectiCare hosts support groups, fitness classes and educational seminars on a variety of topics—including nutrition and fall prevention for seniors—at the centers in Manchester and Waterbury. Members can also make appointments to see a nurse, a social worker and a certified diabetes nurse educator at the ConnectiCare center in Manchester.

ConnectiCare goes the extra mile to see that group plan members receive top-quality service, with specially trained representatives dedicated to take their calls. They provide 97.3% first-call resolution from the call center in Farmington, with a 16-second average speed to answer calls.¹

ConnectiCare’s emphasis on service excellence was recently recognized with two international Stevie® Awards for call center service and management.²

How ConnectiCare shows Connecticut it cares

ConnectiCare is part of the fabric of the state in other ways, too. ConnectiCare joined Connecticut’s health care marketplace, Access Health CT, when it began in 2014, and remains one of two insurance carriers on the exchange. In 2019, 78% of members enrolled through Access Health selected a ConnectiCare plan.³

Helping Connecticut residents reach for better health and stay well are the guideposts for ConnectiCare’s community giving program. Priorities for giving include food security, exercise, and military and youth programs. All donated dollars stay in Connecticut.               The company supported many organizations in 2018, including 26 non-profit and municipal organizations through the Connecticut Neighborhood Assistance Act Tax Credit Program. 

Local commitment is embraced companywide. ConnectiCare employees volunteer at a variety of organizations, including Special Olympics Connecticut, Connecticut Food Bank, FoodShare, Junior Achievement and Habitat for Humanity. In addition, ConnectiCare developed the “Good Deeds program” in which employees team up with ConnectiCare members and donate time to non-profits. 

“It’s personal for us,” says Galvin. “ConnectiCare is here for the employers and communities that bring us together.”

For more information or to do business with ConnectiCare, please call 1-800-723-2986 or visit connecticare.com.

1Source: Internal data (July-Dec 2017) 2The Stevie Awards for Sales & Customer Service is an awards program produced by the Stevie Awards. February 2019: ConnectiCare wins bronze for contact center of the year (up to 100 seats)-financial services industries and silver for customer service management team of the year. 3Access Health CT board Presentation, February 2019.