Chelsea Groton Bank has debuted major renovations to its Groton headquarters that include a reinvented branch design, which the community lender says will improve the customer experience.
The Groton-based bank, with $1.6 billion in assets, said its newly renovated headquarters, at 904 Poquonnock Road, was designed to be conducive to learning and collaboration. It includes several community spaces for meetings and events, and workspaces built to foster teamwork and innovation.
The on-site branch features a knowledge bar equipped with a lending library with books to peruse or borrow, access to videoconferencing rooms for calling in subject-matter experts, private spaces for opening accounts and processing loans, and complimentary coffee, the bank said.
Educational programs and classes are offered free of charge on topics relating to personal finance, business banking, credit, lifestyle topics, and more.
The new building has one walk-up and two drive-up video banking ATMs where, at the tap of a screen, customers are face-to-face with a local ChelseaLIVE video banker who can handle most transactions that would occur inside a branch during normal business hours, the bank said.
A section of the lobby is also dedicated to sharing the bank’s 170-year history through artifacts and digital displays, the bank said.
It wasn’t immediately clear how much the bank invested in the renovations. Chelsea Groton has over a dozen branches located mostly in southeastern Connecticut, and a lending center in Glastonbury.
“The bank’s vision states that we are an innovative financial services company that inspires its employees, customers, and communities to achieve their full potential,” said Anthony A. Joyce III, president and CEO of Chelsea Groton Bank. “Our hope is that our reinvented headquarters does just that. We’ve been very intentional about the layout, opportunities for collaboration, and overall aesthetic, but also about the types of technology available in each space, and how we could share the investment we made in this state-of-the-art building with the greater community.”
A video of the bank’s renovated headquarters is available on YouTube.
