Business customers of Connecticut electric utilities United Illuminating and Connecticut Light & Power don’t think too highly of their power providers.
CL&P and UI ranked near the bottom of 2011 J.D. Power & Associates Electric Utility Business Customer Satisfaction Study, which was released on Friday. The study examined 17,000 businesses spending between $500 and $50,000 monthly on electricity, and ranked the utilities on power quality and reliability, billing and payment, corporate citizenship, price, communications and customer service.
UI received a score of 617 out of 1,000. The utility ranked 8th out of 10 companies in the East Region’s midsized company category. The average score for this category was 628.
CL&P, a subsidiary of Harford’s Northeast Utilities, received a score of 616 out of 1,000. The utility ranked 10th out of 13 companies in the East Region’s large company category. The average score for this category was 627.
Other utility rankings of note: NStar, which will merge with Northeast Utilities later this year, received a score of 624, ranking as No. 5 in the large company category. Another Northeast Utilities subsidiary, the Public Service of New Hampshire, scored 666, good enough for No. 2 in the midsized category.
