U.S. Sen. Richard Blumenthal wants United Parcel Service to refund customers whose parcels were not delivered in time for Christmas, despite quoted arrival times to the contrary.
“The men and women of UPS – as well as the United States Postal Service and FedEx – do tremendous work this time of year, putting in grueling, long hours delivering gifts, and we are all grateful for their efforts,” Blumenthal said in a statement. “It is incumbent upon these companies, however, that when a customer is quoted a delivery date ahead of Christmas, gifts arrive on time.”
UPS has apologized and noted that customers with air or international shipments are entitled to refunds, per UPS’s service guarantee. But that guarantee did not apply to ground shipments sent Dec. 10 or later.
Material from CNN was used in this report.
