William Tong has announced a $100,000 settlement with Spruce Power and a new investigation into SunStrong Management.
Connecticut Attorney General William Tong has announced a $100,000 settlement resolving an investigation into Spruce Power 3, a solar servicing company. Tong’s office also announced an investigation into another solar company, SunStrong Management.
The settlement with Spruce Power resolves an investigation that the AG’s office said was triggered by multiple complaints about billing, customer service, warranty issues and other concerns.
The complaints peaked between 2021 and 2023 when Spruce acquired a portfolio of solar contracts from NRG Energy.
In addition to a $100,000 payment, the settlement commits the company to refund improper charges to consumers, and to a series of reforms to ensure timely responses to consumer complaints and improved billing practices.
The Office of the Attorney General filed the stipulated judgment in Hartford Superior Court on March 12 and will seek court approval.
SunStrong manages loans, leases and power purchase agreements from solar companies that entered bankruptcy, such as Sunnova and SunPower.
Since SunStrong began managing these contracts in 2024 and 2025, the office of the Attorney General and the Department of Consumer Protection have jointly received around 65 consumer complaints.
The complaints involve failing to uphold warranties, not responding to consumers, and charging consumers a $10 monthly fee to receive data regarding their solar system’s production.
In a civil investigative demand sent to SunStrong February 27, Tong’s office sought comprehensive records regarding the transfer of systems from the bankrupt Sunnova and SunPower to SunStrong, terms and conditions, information regarding quality control monitoring and mechanisms, consumer complaints and contracts.
“These are often long-term, complex purchase and lease agreements, and homeowners should take their time and carefully vet any deal before signing,” said Tong. “These latest actions are part of our ongoing work to ensure honest and fair service for solar customers, and we will not hesitate to use the full weight of our law enforcement authority to protect homeowners.”
In 2024, the Attorney General’s office reached a $20,000 settlement with EnergyBillCruncher.com, a service that generates leads for solar companies, resolving an investigation regarding false claims on social media.
Also in 2024, a Hartford Superior Court judge imposed a $5 million stipulated judgment against Vision Solar, settling a lawsuit brought by the office over high-pressure sales tactics, misrepresentations, delays and unpermitted work.
In 2022, the AG’s office began an investigation and enforcement action against Solar Wolf Energy over failures to complete promised work.
